Refund policy

Return and Refund Policy

FLOWMOTO wants every customer to receive the correct motorcycle part in good condition. Please read this policy before placing an order.

Return window

You may request a return within 7 days after receiving your order. Where local consumer laws provide longer mandatory rights, those rights will apply.

EU/EEA and UK right of withdrawal

If your order is shipped to the European Union, European Economic Area, or the United Kingdom, you have a 14-day right to withdraw from your purchase without giving a reason, starting from the day you or a person you nominate receives the goods.

To exercise this right, contact us at flowmoto.co@gmail.com or WhatsApp +66 92 395 8867 within 14 days of delivery. After notifying us, please return the approved item without undue delay and no later than 14 days after the date you informed us of your decision to withdraw.

Items should be returned unused, uninstalled, undamaged, and in their original packaging where possible. Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective when received. We may deduct any loss in value caused by handling beyond what is necessary to inspect the item.

This right may not apply to custom-made, personalized, custom-painted, special-order, installed, used, or modified items, except where mandatory consumer law says otherwise.

Return eligibility

To be eligible for a return, the item must be unused, uninstalled, undamaged, and in its original packaging. You must provide the order number, proof of purchase, and clear photos of the item and packaging.

Installed parts, used parts, damaged-by-installation parts, custom-painted items, special-order items, and items modified by the customer are not eligible for return unless the item was incorrect or defective when received.

How to request a return

Before sending anything back, contact us at flowmoto.co@gmail.com or WhatsApp +66 92 395 8867. Items sent back without prior approval may not be accepted.

Approved returns should be sent to:

FLOWMOTO
888/25 Village No. 4, Nikhom Phatthana Subdistrict
Nikhom Phatthana, Rayong 21180
Thailand
Phone: +66 92 395 8867

Return shipping and restocking fee

Customers are responsible for return shipping costs unless the return is caused by our mistake, such as sending the wrong item. A 20% restocking fee may apply to accepted returns, in line with our store return rules.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If the item is damaged, defective, or not what you ordered, contact us within 48 hours with your order number and photos of the packaging, shipping label, and item. We will review the issue and help arrange the next step.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Exchanges

If you ordered the wrong fitment, contact us before installing the item. We will help check compatibility and advise whether a return or new order is the best solution.